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© 2016 Antibody Software
Contact
Antibody Software Limited Print
Address:
144 Doncaster Drive
Papamoa Beach
Tauranga
New Zealand
3118

E-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Information:

LOST REGISTRATION CODES:

If you have lost your registration code please click on the 'Lost Registration Codes' link to the left to have it emailed to you.

PLEASE READ THE FAQ FIRST

Click on the FAQs link on the left for answers to the most frequently asked questions.

PLEASE CHECK THAT YOU ARE USING THE LATEST VERSION

If you are not using the latest version please upgrade before reporting any problems. If a new beta version is available try that too.

IMAGE DOWNLOADING PROBLEMS

Most problems can be resolved by resetting the BID Configuration (BID Menu->Reset Configuration to default values) and clearing the BID cache (Configuration->Advanced Configuration->General->Clear cache and temp files).

BID CANNOT DOWNLOAD ANYTHING/NO IMAGES FOUND

This can occur if the BID proxy settings are incorrect. Check that the proxy settings on the configuration tab are correct. If you don't use a proxy set the proxy type to "no proxy".

BID IS DOWNLOADING THUMBNAILS INSTEAD OF FULL SIZED IMAGES

If BID is downloading thumbnailed images instead of full sized images please make sure the BID filter is set to "Thumbnailed images only" (Press Alt+1). If you are using the BID Queue Manager than make sure that its filter setting is also set to "Thumbnailed images only" (Press Alt+1 from within the Queue Manager) - the Queue Manager settings override those used by BID when queued galleries are being downloaded.

BID CANNOT DOWNLOAD FROM A WEB SITE OR FORUM THAT REQUIRES A LOGIN

If you cannot download from a password protected web site or forum please read this. For best results with such sites we recommend that you use FireFox 3.5 or better with the BID FireFox extension. Always launch BID from the right click context menu of your browser (this sends required cookie information to BID so that it can download correctly).

REQUESTING SUPPORT / REPORTING BUGS

If you're having trouble downloading from certain galleries with the latest version, then PLEASE SEND SAMPLE GALLERY URLs for us to test with, along with a username and password if it's required.

Software support is handled via email. Please be as detailed as possible when describing any problems you may be having.

FOR PRIORITY SUPPORT PLEASE INCLUDE YOUR PRODUCT REGISTRATION CODE IN THE MESSAGE BELOW.

Feel free to send us suggestions as to how we might improve our software.

 

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