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Symantec Norton Suspicious.Insight and WS.reputation.1 False Positive reports for BID Print E-mail
Friday, 06 August 2010

A number of our users have been reporting that Norton/Symantec antivirus software has been detecting "Suspicious.Insight" or "WS.reputation.1" threats in the Bulk Image Downloader setup executable.

 

This is a false positive. None of our software contains any form of virus, trojan or other malware. All our executables are digitally signed which you can verify to prove that they originate from us and were not tampered with. If you downloaded the files from one of our web sites (http://bulkimagedownloader.com or http://antibody-software.com) then they are safe.

 

To check the digital signature of a file do the following:


1. Right click on the exe file from within Windows Explorer

2. Click on "Properties"

3. Click on the "Digital Signatures" tab

4. Click on the first item in the "Signature List" and then click on "Details"

5. If the signature is valid it should display "The digital signature is OK".

 

Norton recently introduced these 'reputation' checks which basically flag any executable their system hasn't seen before as a possible threat. This of course is nonsense and it affects a huge number of companies that regularly release new software.


If you use Norton/Symantec antivirus software we strongly recommend that you uninstall it and replace it with either Microsoft Security Essentials (free from Microsoft) or Avast (also free). These are smaller, less intrusive, use less resources and are not plagued by false positive virus reports.

As these reports come in we report them to Symantec and wait for them to update their virus definitions.

 

If you choose to continue using Norton you'll need to configure it to exclude the Bulk Image Downloader setup executable and application programs (normally located in C:\Program Files\Bulk Image Downloader) from being checked. Please consult your Norton/Symantec documentation for information on how to do this.

 

 

 
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